Frequently Asked Questions

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases.

Should you need to cancel an order, please contact us as soon as possible before the order has shipped. Customer service can be reached at or give us a call at +62888174112. If an item has already shipped before cancellation notification has been received, there will be a 15% restocking fee applied, shipping and handling is non refundable.

Please click on “Customer Login” followed by ‘Create An Account’ and fill in your company and personal particulars.

Returns must be completed within 3 calendar days from the date it was received. All returns must be in unused and same condition as originally shipped. All refunds are issued back to the original payment method. If you'd like to return an item please send an email to Your item needs to have the receipt or proof of purchase.

All our products are 100% authentic and CE-certified, which guarantee quality and reliability of the brand, which complies with European Union standards

1. Your warranty covers the device’s electronic components for a period of thirty-six (36) months from the date of purchase, this includes the cost of parts and labor.

2. Warranty covers all manufacturing and material defects for a period of thirty-six (36) months from the date of purchase, this includes the cost of parts and labor.

3. All accessories carry a limited time warranty of ninety (90) days from the date of purchase, and will be repaired or replaced free of charge if determined to be defective.

When you complete your order you will see a "Purchase Order" screen. Print a copy of this screen for your records and as your receipt.

Send your order to us via email to

Make sure you provide your complete shipping address, a contact person's name, and their telephone number.

We will acknowledge your order and provide shipment-tracking information to you via email.

Thank you


We Ship World Wide. just email us at and we will send you a specific shipping quote. When you place an order, we will estimate shipping and delivery dates.

Please also note that the ground shipping rates are weight-based, air freight shipping rates are Volume rates.
To reflect the policies of the shipping companies we use, all weights will be rounded up.

International Shipment Taxes and Duties.

International shipments will be via International airfreight.
Nominal international packaging costs will still apply. Airfreight shipping time to anywhere in the world is usually within seven to ten days as quoted by the air carriers. Make sure we have a contact person's name and phone number as we will contact you relative to any taxes or import duties that must be paid prior to delivery. Your quick response to their phone calls, faxes or emails will expedite your shipment.